Power grid transmission lines at sunset
CASE STUDY

Powering Past the Paper Trail

BESCOM’s Leap into Digital Intelligence

Talk to Us
85% Streamlined PPA & WBA Invoice Reconciliation with 85% Less Manual Work
1K Optimized Invoice Settlements Across 1,000+ Agreements (550+ PPA & 450+ WBA)
100% Billing Excellence: 100% Accuracy, Zero Manual Errors
14Mn+ Robust Platform Supporting 14M+ Consumers

Too Many Producers, Not Enough Process

Bangalore Electricity Supply Company Limited (BESCOM), one of the largest state-owned electricity distribution utilities, encountered significant challenges in managing its complex power purchase processes. Serving over 14 million consumers across industrial, residential, and agricultural categories, BESCOM needed to address operational inefficiencies.

With monthly settlements involving more than 1,000 Independent Power Producers (comprising PPAs and WBAs), the utility sought to implement modernization initiatives to enhance accuracy, transparency, and operational efficiency.

Business Situation

01

Offline, Manual Workflows

  • Managing Power Purchase Agreements (PPAs) and Wheeling & Banking Agreements (WBAs).
  • Reconciling power generation and consumption data.
  • Processing invoices and handling settlements with IPPs.
02

Offline Processes Led To

  • Inefficiencies in reconciling complex PPAs & WBAs Invoices.
  • Delays in invoice processing and settlements.
  • Increased risk of errors due to manual handling.
03

End-to-End Automation Required To

  • Enable seamless integration with upstream State Load Despatch Centre (SLDC) systems.
  • Ensure smooth interaction with downstream Enterprise Resource Planning (ERP) applications.
  • Deliver an intuitive interface for real-time monitoring, analytics, and reporting.
Recognizing the need for change, BESCOM adopted an automated PPA & WBA reconciliation system, revolutionizing its power purchase operations. The transformation delivered smoother workflows, error-free billing, and improved stakeholder confidence.

From Complexity to Clarity:

How RelayCSP™ Empowered BESCOM’s Digital Journey

To address BESCOM’s challenges, Globacom deployed RelayCSP™, a cutting-edge digital platform designed for power purchase and settlement automation. The solution included:

Configurable Contractual Agreement Modeling

Complex Contractual Agreements and generation components were encoded through RelayCSP’s model-driven architecture, allowing seamless adaptation to evolving regulatory frameworks.

Integrated Data Management and Automation

Automated retrieval and processing of relevant meter data and other streams from SLDC systems. Seamless integration with BESCOM’s ERP application for billing and financial workflows.

Professional Services

Globacom’s team of settlement system experts ensured rapid deployment and comprehensive training. Offered ongoing support to ensure seamless operations.

Enhanced Usability

Delivered an intuitive user interface tailored to BESCOM’s operational needs.Provided real-time analytics and dashboards for accurate decision-making.

Process Flow in BESCOM’s Digital Transformation

The automation process implemented for BESCOM’s power purchase and billing systems is depicted in the following steps:

01

Data Integration & Configuration

  • Supplier Data from ERP: Information about Independent Power Producers (IPPs) and associated agreements is fetched.
  • Meter Signal Configuration: Configuration of meter signals to capture energy data accurately.
  • Rate and Consumer Configuration: Tariff rates and consumer data, including consumer-specific agreements, are fetched from the Customer Information System (CIS).
02

Agreement and Commercial Data

  • IPP-Specific Agreement Configuration: Encoding unique PPAs and associated parameters.
  • Additional Commercial Data: Incorporating additional data
03

Process Execution

  • Form C Generation: A critical step where energy wheeled from IPPs to specific consumers is documented.
  • Rate Calculation Algorithms: Advanced algorithms calculate the billing values using all the input data.
  • Tariff Calculation Engine: Converts the input data into actionable invoices.
04

Output and Reporting

  • Invoice Reports: Comprehensive reporting of invoices generated based on energy wheeled and billed.
  • Form C Dashboard: A snapshot dashboard showing interconnections between IPPs, consumers, and BESCOM.
05

Billing and Communication

  • The process culminates in the generation of an Official Memorandum, ensuring billing accuracy and compliance with regulatory frameworks.

The Ripple Effect of Innovation

Operational Efficiency

  • Reduced manual effort in PPA reconciliation by 80%.
  • Shortened the invoice processing cycle, enabling timely settlements with IPPs.

Financial Accuracy

  • Minimized errors in billing and settlements through automated data validation.
  • Improved financial transparency and compliance with regulatory requirements.

Customer Satisfaction

  • Enhanced service delivery to 2.5M customers by freeing up resources for customer-centric initiatives.
  • Strengthened trust with IPPs through accurate and timely settlements.

Scalability

  • Positioned for future growth with a scalable platform.
  • Handles increased data volumes and evolving regulatory demands.

Conclusion

BESCOM’s collaboration with Globacom for the RelayCSP™ implementation marks a milestone in digital transformation within the energy and utilities sector. By automating its power purchase process, BESCOM not only addressed existing inefficiencies but also laid the foundation for a more agile and responsive utility framework. This case study exemplifies how digital transformation can drive operational excellence and deliver significant value to both utilities and their stakeholders.